Privacy Policy

Welcome to Melbourne Explorer. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include:

  • Name and contact information (email address, phone number, etc.)
  • Credentials (password, account preferences, etc.)
  • Payment information (credit card details, billing address, etc.)
  • Travel preferences and history
  • Feedback and survey responses

How We Use Your Information

We use the information we collect for various business purposes, such as:

  • To provide, operate, and maintain our website
  • To improve, personalize, and expand our website experience
  • To understand and analyze how you use our website
  • To develop new products, services, features, and functionality
  • To communicate with you, including for customer service and marketing purposes
  • To process your transactions
  • To find and prevent fraud
  • For compliance with legal obligations

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can control them is contained in our Cookie Policy.

Sharing Your Information

We may share information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access your personal information
  • The right to rectify inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Melbourne Explorer
200 Flinders Street
Melbourne VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9658 9658

Last Updated: January 15, 2025